Delete your Kynezia account

How to request deletion

1. In the app: Profile → Account → Delete account, then confirm.
2. If you cannot sign in, email privacy@kynezia.com from the address linked to your account with the subject “Delete my Kynezia account”.
3. Do not include passwords or health information. If you write from another address, we may ask for minimal information to verify ownership.
4. We will process the request and confirm when complete.

What we delete

We delete your Kynezia account and the associated information we process (online profile, Kynes balance, XP, streaks, account-linked technical records, and Kynezia subscription records). When external service providers are involved, we ask them to delete associated data under their control. Local data are erased on the device where you confirm; also clear the app data on your other devices.

What is retained, and for how long

Accounting records that we are legally required to keep are stored separately with restricted access, only for the applicable legal period. Encrypted backups may retain remnants for up to 30 days depending on the service configuration. We keep monthly totals of requests received, completed, and failed, without account or request identifiers, for operational statistics. App stores may retain their own purchase records under their policies.

Technical and security logs from services used to operate Kynezia, which may include authentication events and IP addresses, may remain for up to 90 days depending on the service and its configuration. If stored in a database or exported elsewhere, the retention period configured at that destination also applies.

Monthly totals have no scheduled deletion date; we retain them for operational statistics while useful, without account or request identifiers.